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Glasgow Store Team Member

2 months ago

Glasgow, Glasgow City, United Kingdom FatFace Full time
Job Title: Glasgow Store Crew About the Role: We are seeking a highly motivated and enthusiastic individual to join our team as a Glasgow Store Crew member. As the face of our business, you will be responsible for providing exceptional customer service, ensuring a memorable experience for our customers, and contributing to the overall success of our store. Key Responsibilities: * Greet and thank customers in a warm and friendly manner, ensuring they have had a memorable experience with us * Provide exceptional service at all times, utilizing your knowledge to help customers find the best products to suit their needs * Efficiently process sales, orders, and refunds at the tills * Process deliveries and help get new stock onto the shop floor * Maintain a clean and tidy store environment, adhering to company standards * Stay up-to-date with company activity and promotions * Support floor moves, sale set-ups, and launches Competencies: * Deliver excellent customer service standards, focusing on customer needs and satisfaction * Demonstrate a passionate commitment to the FatFace brand, exhibiting our brand vision and values through everything you do * Align yourself with our social and environmental mission, championing actions that you can directly impact * Provide a personal, genuine, and authentic approach to customer interactions * Act with integrity, demonstrating a passion for, interest in, and understanding of others Requirements: * Experience in a customer service environment is desirable but not essential * Excellent interpersonal and communication skills * Positive can-do attitude * Ability to work productively in a high-pressure environment * Confidence in taking the initiative and working under your own direction at times Benefits: * 25 days holiday plus bank holidays * Generous monthly discount allowance * Perkbox online platform, offering amazing discounts, home workouts, wellbeing content, and more * THRIVE learning management system, providing access to thousands of learning resources * Dental insurance (employee-funded) * Pension scheme * EAP support around the clock * Sick pay allowances * Sabbatical leave in line with service * Enhanced family-friendly policies, including maternity leave * Refer a friend scheme Language: en