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Sales Associate

2 months ago

Saffron Walden, Essex, United Kingdom British Heart Foundation Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Assistant to join our team at the British Heart Foundation in Saffron Walden. As a Sales Assistant, you will be at the heart of our retail operation, delivering exceptional customer service and promoting our charity's mission.

Key Responsibilities
  • Engage with customers, providing a first-class service experience and promoting our charity's mission
  • Organise and merchandise donated stock creatively to maximise sales potential
  • Collaborate with our E-Commerce team to maximise online sales
  • As a Keyholder, you will be the go-to person when there isn't a manager on duty, keeping the store running and ensuring our customers have a great experience
What We're Looking For
  • A passion for delivering exceptional customer service and promoting our charity's mission
  • Previous retail experience is not essential, but you will be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
  • Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
  • Attention to detail in everything you do
  • Positive, creative, confident, customer service-focused, and passionate about sustainability
  • Comfortable with technology, able to use a till, PC, smartphone, and email with ease
Why Join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:

  • 38 days annual leave (plus the option to buy and sell leave)
  • Holistic support leave of up to 10 additional days off each year
  • Enhanced family policies (maternity, paternity, and adoption leave)
  • Wagestream - early access to your wages
  • 25% staff discount
  • Health cash plan (dental, optical, therapies, etc)
  • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts on gym memberships
  • Discounts with a wide range of retailers

We are committed to fairness and consistency and use anonymous CV software during the application process. Early applications are encouraged, and we may close the advert early. Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.