Senior Manager, Technical Support Operations Lead
1 week ago
About Deel
Deel is a global company that helps businesses hire anyone, anywhere, easily. Our team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Job Summary
We are seeking a Senior Manager, Technical Support Operations to join our team. The successful candidate will be responsible for managing the TechOps teams that act as 2nd level to the Level 1 support team, cross-functionally working directly with engineering, product, fincrime and payment operations to solve complex customer issues, and developing, implementing, and monitoring day-to-day operational systems and processes.
Key Responsibilities
- Manage the TechOps teams that act as 2nd level to the Level 1 support team
- Cross-functionally work directly with engineering, product, fincrime and payment operations to solve complex customer issues
- Develop, implement, and monitor day-to-day operational systems and processes
- Plan, monitor, and analyze key metrics for day-to-day operations
- Balance immediate solutions to improve the customer experience with architecting future solutions to scale
- Ensure that the customer experience is efficient and effective for the customer and internal stakeholders
- Recommend innovative, scalable solutions to solve customer-related needs, backed by data-driven insights
Requirements
The ideal candidate will have 8+ years of combined expertise in People Leadership, Operations, Planning, Budgeting, Process Design, Process Re-engineering, Change Management, and Communications. They will be comfortable working autonomously with minimal guidance, supporting leadership and driving initiatives, and will have a proven capability in building relationships and fostering connections across various levels of the organization for success.
What We Offer
At Deel, we offer a comprehensive total rewards program that reflects our commitment to inclusivity and access for all. Our workforce deserves fair and competitive pay that meets them where they are, and we provide scalable benefits, rewards, and perks to support their success.
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London, Greater London, United Kingdom Deel Full timeAbout DeelDeel is a global company that helps businesses hire anyone, anywhere, easily. Our platform connects companies with talent worldwide, enabling millions of jobs worldwide and fostering a diverse global economy.Job DescriptionJob Title: Senior Manager, Technical Support OperationsJob Summary:We are seeking a Senior Manager, Technical Support...
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London, Greater London, United Kingdom Deel Full timeAbout DeelDeel is a global company that helps businesses hire anyone, anywhere, easily. Our platform connects companies with talent worldwide, enabling millions of jobs worldwide and fostering a diverse global economy.Job DescriptionJob Title: Senior Manager, Technical Support OperationsJob Summary:We are seeking a Senior Manager, Technical Support...
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