Service and Maintenance Engineer

3 days ago


Lewes, East Sussex, United Kingdom Terry Parris Associates Full time
We are currently seeking an experienced Service and Maintenance Engineer to join our team at Terry Parris Associates. Based near Lewes, East Sussex, this is a full-time position with a 37-hour workweek and 50% travel requirement.

The successful candidate will be responsible for ensuring customer satisfaction by providing first-line technical support, repairing equipment in a timely manner, and promoting the service business.

This role involves:

  1. Providing technical support and advice to customers, distributors, and colleagues via phone, email, and site visits
  2. Liaising with customers on logistics, including shipment of new instruments and returns
  3. Diagnostics and repair of faulty instruments within Turnaround Time targets
  4. Completing service reports and escalating cases when necessary
  5. Sales of contracts and service parts
  6. Installation and training of customers on equipment usage

We require the following skills and qualifications:

  • Significant experience in a relevant occupation or HNC/HND in mechanical or electrical subjects
  • A full UK driving license
  • Good color perception and ability to pass a color perception test
  • Computer literacy (MS Office) and ability to connect to the internet and operate email remote sites

Estimated Salary: £35,000 - £45,000 per annum, depending on experience.

About Us: We are a specialist recruitment agency recruiting on behalf of our client. If you think you're a close fit for this position, please do apply and we will also register you for any upcoming positions that may be suitable.



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