Functional Lead

1 month ago

London, Greater London, United Kingdom Allied World Full time
Job Summary:

A Functional Lead on an Insurance Policy Administration System (PAS) plays a pivotal role in managing and optimizing the entire policy lifecycle. This position involves overseeing the automation of processes such as policy quoting, issuance, endorsements, renewals, and claims processing. The Functional Lead ensures that the PAS is configured to meet business needs, integrates seamlessly with other systems, and maintains regulatory compliance.

Duties & Responsibilities:
  1. Operational Objectives: Determine operational objectives by understanding the business function, scope of the product or request, required changes, deliverables, and expected outcomes, working closely with business and operations stakeholders.
  2. Impact Analysis: Define and quantify the impact of requests or changes on business metrics (cost, KPI, GWP, compliance), and help prioritize requests for development based on available capacity.
  3. Functional Module Expertise: Develop in-depth knowledge of the functional modules of the PAS platform.
  4. Workflow Development: Construct business process flow diagrams, study system capabilities, write specifications, and prepare technical reports by collecting, analyzing, and summarizing information and trends.
  5. Project Planning: Define project requirements by identifying project milestones, phases, and elements, form a project team, establish a project budget, and assist with project management for selected projects.
  6. Stakeholder Management: Identify, analyze, engage, and manage the expectations and requirements of individuals or user groups affected by or influencing a project. Develop a communication plan, and continuously monitor and adapt the plan to ensure stakeholder satisfaction and project success.
  7. Communication and Collaboration: Coordinate with various departmental teams to achieve better business outcomes, support testing on system changes to ensure they meet requirements, and collaborate with the Product Manager on roadmap planning and prioritization.
  8. Resource Management: Validate resource requirements and develop cost estimate models.
Job Requirements:

Minimum 8 years of real-world experience in business requirements.

Minimum 3 years of experience in commercial insurance domain.

Five or more years of Business Analyst experience.

Practical experience with property & casualty insurance/reinsurance and multi-currency systems is an asset.

Strong understanding of commercial insurance products such as Professional Lines, Casualty, and Property.

Experienced in supporting PAS platform. Prefer experience in DXC platforms, Duck Creek, or Evari.

Ability to analyze business and technical specifications and interact with our business users effectively.

Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Excellent written and verbal communication skills.

Great analytical, critical thinking, and problem-solving abilities.

Superior presentation and negotiation skills.

Strong management and organizational skills.

Adaptable and capable of working in fast-paced environments.

Must be a self-starter with a great attitude, not afraid to take the initiative, and work with little supervision.

Preferred experience working within an Agile – Scrum/Kanban environment.

Education:

Bachelor's degree or higher in business analysis, business administration, finance, or related field.

Preference given for holders of a University Degree or Diploma in Computer Science or related field.

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