Quality Assurance Business Lead

6 days ago


Bath, Bath and North East Somerset, United Kingdom Management Companies (Ventures) Full time
Job Description

As a Customer Quality Manager at Management Companies (Ventures), you will be responsible for overseeing and quality-checking customer activities across the business. This includes ensuring that processes and standards are aligned with customer expectations and that continuous learning and improvement are prioritized.

You will work closely with cross-functional teams to identify areas for improvement, develop strategies to address these gaps, and implement changes that enhance customer satisfaction and experience.

Key responsibilities include:

  • Developing and implementing quality improvement initiatives
  • Monitoring and evaluating customer interactions
  • Identifying areas for improvement and developing strategies to address these gaps
  • Collaborating with cross-functional teams to implement changes


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