Customer Learning Solutions Specialist

2 weeks ago

Amersham, Buckinghamshire, United Kingdom Cytiva Full time

Transforming Human Health through Innovative Learning Solutions

Cytiva is at the forefront of providing new solutions to revolutionize human health. Our customers are pioneers in life-saving activities, from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

As a Customer Learning Solutions Specialist at Cytiva, you will be part of a dynamic team that is dedicated to delivering exceptional learning experiences to our customers. Your primary responsibility will be to support our customers with tailored learning programs that enable them to optimize the development and manufacture of therapies through Cytiva solutions.

Key Responsibilities:

  • Develop and implement effective customer learning programs that align with our commercial team's goals and objectives.
  • Lead customer demonstrations of reality experience learning programs, showcasing the value of accelerated learner competence.
  • Engage with customers to understand their education needs, identify pain points, and determine how our specialized learning programs can address those requirements.
  • Provide seamless customer onboarding experiences for all blended learning programs, accelerating adoption and ensuring consistent customer value.
  • Collect and provide customer feedback and market insights to our product management team, enabling the development and enhancement of our blended learning offering.

Requirements:

  • Proven experience working with internal stakeholders, including those with varying styles and expertise.
  • Strong understanding of adult learning principles and programs.
  • At least 5 years of experience working in the life science industry or having a scientific background.
  • Exceptional oral and written communication skills, with the ability to be diplomatic and persuasive.
  • At least 5 years of experience in commercial, learning and development, or a related field.

Preferred Qualifications:

  • Experience with virtual and augmented reality training to accelerate competence.
  • At least 2 years of experience working with large or multinational companies.
  • At least 2 years of experience in a life science commercial role.
  • At least 5 years of experience in learning and development design or implementation.
  • Bachelor's Degree in Learning and Development, Life Sciences, or a related field.

Cytiva is committed to designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are dedicated to providing enriching careers, regardless of the work arrangement. This position is eligible for a remote work arrangement, allowing you to work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

Cytiva is part of Danaher, a global company that brings together science, technology, and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology, and beyond.

Danaher values diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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