Warehouse Operations Manager
6 days ago
As a seasoned professional in logistics and operations, you will have the opportunity to join C.S Ellis (Group) Ltd, a family-run Logistics company with a 90-year legacy of excellence.
The successful candidate will oversee the management of our shared user warehouse facility, ensuring the effective delivery of exceptional levels of service provision. Key responsibilities include ensuring Health & Safety standards are maintained, compliance to BRCGS and ISO accreditations, and leading the warehouse management teams to inspire and motivate them to perform at a high level.
Main Responsibilities:
- Ensure all Health & Safety standards through the operation and immediate areas of influence are maintained and adhered to at all times.
- Ongoing compliance to BRCGS and ISO accreditations.
- Lead the warehouse management teams; inspiring, engaging, directing, motivating and encouraging to enable them to perform at a high level, as well as ensuring that company HR policies are followed and upheld.
- Line management of 2 Warehouse Managers ensuring accountabilities and responsibilities are achieved.
- Ensure that financial targets are achieved through operational planning and efficient use of resources across all customers and warehouses.
- Ensure all contractually agreed customer service levels, and lead times are achieved.
- Complete regular operational reviews with customers.
- Be the escalation point for complaints or issues through the warehouse management teams, effectively managing the process to resolution.
- Ensure that all warehouse tasks are documented and are enforce all operational standards, including BRCGS and ISO, and SOPs.
- Provision of timely operating data to the Administration Manager and Systems and Invoicing Supervisor, and to customers to enable completion of internal reports, agency timesheets, customer reports and KPIs.
- Work collaboratively and pro-actively with all key stakeholders within the business, including the commercial team, transport, and other warehouse teams to both ensure high levels of ongoing communication and to identify and implement new initiatives to enhance overall customer service and business efficiencies.
- Pro-actively seek continuous improvement opportunities and initiatives for all warehouse systems and procedures and devise ways to streamline systems, processes, and policies and implement.
- Support the recruitment/interview potential new starters (including agency staff) and induct and integrate them to ensure low attrition levels. Ensure all new starters are fully trained, have regular weekly check ins and initiate a good start to the business from the offset.
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