Client Engagement Specialist

3 weeks ago


Gloucester, Gloucestershire, United Kingdom Venn Group Full time
Consultation and Engagement Officer

We are working with a Local Authority in the South West to recruit a Consultation and Engagement Officer to join their Marketing and Communications team.

Job Details
  • Duration: Initial 2-3-month contract
  • Site presence: 1 day per week
  • Rate: £21.20 per hour
Key Responsibilities

The ideal candidate will have experience with engagement skills, specifically in data handling and analysis. The role involves handling, collating, and analysing data from consultations and deciphering survey data.

  1. Support the delivery of high-quality public consultation, engagement, and research to enable evidence-based decision making.
  2. Shape and participate in informal public engagement activity to inform early planning and the development of ideas.
  3. Act as a corporately recognised specialist officer for consultation, engagement, e-participation, and the analysis, interpretation, and dissemination of results.
  4. Assist with the promotion, design, analysis, interpretation, and dissemination of corporate consultations, including advising on quantitative and qualitative approaches, corporate policy and standards, and best practices.
  5. Help shape and deliver public engagement that is inclusive and reaches diverse communities and less-heard groups.
  6. Use public engagement to generate or test new ideas, increase public understanding of activities, and encourage active involvement in the community.
  7. Provide consultancy services to individual departments, including advice, training, and resources to assist them in undertaking their own 'self-service' consultation and engagement.
  8. Maintain the online consultations and engagement survey platforms and other tools to ensure policies and standards in consultation, data collection, and quality are upheld.
  9. Carry out online consultation and engagement work, including discussion forums, e-bulletins, and using social media.
  10. Utilize statistical and geographical analysis, data management, and maintain an audit trail incorporating quality assurance and quality control.


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