Customer Service Representative

3 weeks ago


Anstruther, Fife, United Kingdom Tenpin Ltd Full time
Customer Service Assistant Role

We are looking for a highly motivated and enthusiastic individual to join our team as a Customer Service Assistant. As a key member of our team, you will be responsible for delivering an outstanding experience for our customers.

Key responsibilities include:

  • Booking customers in at reception
  • Being a point of contact for customer questions
  • Being alert to sales opportunities
  • Hosting individuals and parties
  • Keeping the centre clean and tidy
  • Preparing and serving food and drinks

You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.

Requirements

  • Full of determination, enthusiasm, and able to work in a fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Benefits

  • Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
  • Free Bowling for family and friends
  • Free Food (when working 6 hours or more)
  • Enhanced Maternity, Paternity, Adoption leave
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance - 2 x annual salary
  • Long Service Awards
  • Recommend a Friend Scheme
  • On the Spot Rewards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.

What to Expect

As a Customer Service Assistant, you will have the opportunity to work in a fun and fast-paced environment. You will be part of a close-knit team that is passionate about delivering exceptional customer service. You will also have access to a range of benefits and opportunities for career development.



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