Senior Operations Manager for Speech and Language Solutions
1 month ago
About the Role
We are seeking an experienced team manager to join our operations in Cambridge to develop, manage, and support our Amazon Data Services team with Speech and language solutions.
Key Responsibilities
- Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality.
- Support hiring and training of new Associates.
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis.
- Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities.
- Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies.
- Track quality and utilization metrics.
- File and track tickets, following up on blocks to productivity.
- Provide regular, formal & informal feedback to direct reports.
- Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean.
- Communicate effectively in English.
About the Team
The ADS team researches and delivers high-calibre multi-language Text-to-Speech technology, leading to voice quality and accuracy.
Requirements
- Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management.
- Proficiency verbal and written communication skills in English.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
Preferred Qualifications
- Experience with process improvement/quality control tools and methods.
- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues.
- Excellent communication, strong organizational skills and very detail-oriented.
- Strong interest in hiring and developing people in their respective roles.
- Leadership experience in coaching and performance management.
- Experience in managing process and operational escalations.
- Experience with aspects of speech and language technology.
- Fluency in a foreign language (German, French or Italian) is a plus.
- Experience in practical application of methodologies such as Kaizen, six sigma, or lean.
-
Cambridge, Cambridgeshire, United Kingdom Evi Technologies Limited Full timeAbout the RoleWe are seeking an experienced team manager to join our operations in Cambridge to develop, manage, and support our team with speech and language solutions.Key ResponsibilitiesManage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and qualitySupport hiring and training of new team membersEnsure...
-
Cambridge, Cambridgeshire, United Kingdom Evi Technologies Limited Full timeAbout the RoleWe are looking for an experienced Data Manager to join our team at Evi Technologies Limited. As a Data Manager for Speech and Language Solutions, you will be responsible for managing job assignments, monitoring performance, and supporting hiring and training of new team members.Key ResponsibilitiesManage job assignment on a day-to-day basis,...
-
Senior Applied Scientist
1 month ago
Cambridge, Cambridgeshire, United Kingdom ENGINEERINGUK Full timeSenior Applied Scientist - Speech and Language TechnologyWe are seeking a highly skilled Senior Applied Scientist to join our team in developing cutting-edge speech and language technologies. As a key member of our team, you will be responsible for designing, developing, and deploying data-driven models for digital vocal arts applications.Key...
-
Specialist Speech and Language Therapist
1 month ago
Cambridge, Cambridgeshire, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled Specialist Speech and Language Therapist to join our CAMHS Neurodevelopmental Team. The successful candidate will work with children and young people with moderate to severe mental health disorders, including ASD, LD, and ADHD, providing comprehensive assessment and intervention.Key ResponsibilitiesWork as an...
-
Speech and Language Therapist
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Hays Careers Full timeAbout Gretton SchoolGretton School is an independent specialist school that caters to children and young people with high functioning autism. We welcome students from 5-19 years old, offering board and day programs. Our school is located near Cambridge and serves 12 surrounding counties.Our VisionWe strive to provide a broad and individualized education for...
-
Speech and Language Therapist
1 month ago
Cambridge, Cambridgeshire, United Kingdom Cambridgeshire & Peterborough Full timeJob OverviewAn exciting opportunity has arisen for a Band Speech and Language Therapist to work in the community CPFT Speech and Language Therapy Team.The post holder will work in the North of the County alongside colleagues, providing input to patients with acquired communication and swallowing difficulties.This role would be a development opportunity for a...
-
Data Policy Specialist
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom ENGINEERINGUK Full timeAbout the RoleAt ENGINEERINGUK, we're committed to harnessing the power of AI to drive innovation and solve complex problems. As a Senior Data Policy Specialist, you'll play a critical role in shaping the future of human-technology interaction. We're looking for a highly skilled professional to join our team and help us develop responsible and...
-
Senior Speech Recognition Engineer
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Speechmatics Full timeRole SummarySpeechmatics is a cutting-edge applied AI research company that breaks down cultural barriers through diverse and inclusive speech technology. We're seeking an experienced Senior Speech Recognition Engineer to help us advance our automatic speech recognition (ASR) engines for our new Conversational AI companion, Flow, and create interactive voice...
-
Speech Therapist
5 days ago
Cambridge, Cambridgeshire, United Kingdom Better Rehab Full timeAbout Better RehabWe are a dynamic organization dedicated to delivering exceptional rehabilitation services. Our team is passionate about making a positive impact on people's lives.Salary and BenefitsThe estimated salary for this role is $80,000 - $110,000 per annum, depending on experience. We offer a comprehensive benefits package, including flexible work...
-
Cambridge, Cambridgeshire, United Kingdom Evi Technologies Limited Full timeAbout Evi Technologies LimitedWe are a pioneering organization at the forefront of speech technologies, collaborating with multiple organizations to push the boundaries of innovation. Our work not only encompasses giving Alexa her voice but also involves developing cutting-edge technologies with Amazon Studios for Prime Video.Estimated Salary: $250,000 -...
-
Language Care Specialist
5 days ago
Cambridge, Cambridgeshire, United Kingdom Better Rehab Full timeAbout Better RehabWe are a leading provider of rehabilitation services, committed to delivering high-quality care to our clients. Our team is dedicated to making a positive difference in people's lives.Salary and BenefitsThe estimated annual salary for this position is between $80,000 and $110,000, based on experience. Our benefits package includes flexible...
-
Senior Financial Operations Manager
1 week ago
Cambridge, Cambridgeshire, United Kingdom Pure Resourcing Solutions Limited Full timeJob OverviewPure Resourcing Solutions Limited is seeking a highly skilled Senior Financial Operations Manager to join their team. This role will be responsible for managing a team of 5 staff and will involve working closely with the Finance Manager for EMEA.
-
Senior Research Scientist Position Available
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom undisclosed Full timeUnlock the Future of Speech TechnologiesAt undisclosed, we're pushing the boundaries of speech technologies by working with multiple organizations to advance the state-of-the-art. Our team is dedicated to giving Alexa her voice and developing cutting-edge technologies with Amazon Studios. We're looking for a passionate Senior Applied Scientist with a...
-
Artificial Intelligence Researcher
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Amazon Full timeJob OverviewAmazon is seeking a talented Artificial Intelligence Researcher to join our team and contribute to the development of industry-leading Generative Artificial Intelligence (GenAI) technology with Large Language Models (LLMs) and multimodal systems.About the TeamWe are a multidisciplinary team of experts building multimodal foundation models for a...
-
Senior IS Developer
1 month ago
Cambridge, Cambridgeshire, United Kingdom JMP Solutions - Canada Full timeSenior IS Developer OpportunityConvergix Automation Solutions is seeking a highly skilled Senior IS Developer to join our team. As a Senior IS Developer, you will be responsible for designing and implementing innovative information systems solutions for our customers. Your technical expertise and creativity will be essential in creating cutting-edge...
-
Data Science Solutions Architect
7 days ago
Cambridge, Cambridgeshire, United Kingdom Zifo RnD Solutions Full timeAbout the RoleWe are seeking a highly skilled and experienced Data Science Solutions Architect to lead our Biological Data Management team. As a key member of our RnD team, you will be responsible for developing and implementing advanced data management solutions for our clients in the Biopharma, Crop Science, and FMCG industries.As a successful candidate,...
-
Senior AI Researcher
7 days ago
Cambridge, Cambridgeshire, United Kingdom Evi Technologies Limited Full timeAt Evi Technologies Limited, we are building the future of generative AI solutions that will produce some of the most influential voices in media and art.Estimated Salary: $200,000 - $250,000 per yearWe develop cutting-edge technologies with Amazon Studios, a provider of original content for Prime Video, as well as Amazon Game Studios and Alexa, a...
-
Senior AI Researcher
1 month ago
Cambridge, Cambridgeshire, United Kingdom Evi Technologies Limited Full timeUnlock the Future of AIWe are a pioneering team at Evi Technologies Limited, pushing the boundaries of generative AI solutions that will shape the future of media and art. Our mission is to develop cutting-edge technologies that drive innovation and excellence.Join Our Quest for AI ExcellenceWe are seeking a talented and inventive Applied Scientist with a...
-
Senior Polish Language Specialist
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Alpha Full timeAt Alpha, we're seeking a skilled Senior Polish Language Specialist to join our team of language experts. The ideal candidate will be meticulous about grammar and spelling with Polish at mother-tongue level and possess a precise understanding of the language along with high-level English skills.This is an entry-level position offering a unique opportunity to...
-
Cambridge, Cambridgeshire, United Kingdom Amazon Full timeWe are seeking a highly skilled and experienced Senior Large Language Model Research Engineer to join our Alexa Conversational Modelling Intelligence team at Amazon. This is a challenging role that requires the ability to design, develop, and deploy cutting-edge large language model-based conversational technologies.About the RoleThe ideal candidate will...