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Equipment Installation Specialist

1 month ago

Milton Keynes, Milton Keynes, United Kingdom UCC Coffee Full time

The Role

  • Provide first-line support for customers arranging coffee machine installations.
  • Support the sales team in processing customer orders.
  • Act as the primary customer contact for equipment requests and queries.
  • Collaborate with internal teams to plan equipment allocations.
  • Review stock management to ensure relevant coffee machine equipment is available.
  • Maintain an accurate and up-to-date customer database.
  • Assist the team with projects and ad-hoc tasks as required.

The Person:

  • Demonstrate a passion for delivering exceptional customer service.
  • Be able to answer queries concisely via the telephone and email.
  • Exhibit the ability to work under pressure and handle challenging situations.
  • Display attention to detail and strong data entry skills.
  • Show confidence in using Microsoft Office applications, particularly Excel.
  • Be open to hybrid working arrangements after a probationary period.

Benefits:

  • Competitive salary up to £26k.
  • 25 days' holiday per annum.
  • Pension scheme.
  • Employee Assistance Programme (EAP).
  • Life Assurance.
  • Other company benefits.