Front of House Manager

2 weeks ago


Swadlincote, Derbyshire, United Kingdom HC One Full time
About the Role

We are seeking a highly skilled and enthusiastic Front of House Manager to join our team at HC-One. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our residents receive the highest level of care and support.

Key Responsibilities
  • Provide outstanding customer service to residents, relatives, and visitors
  • Manage the front of house area, including reception, waiting areas, and communal spaces
  • Coordinate and manage events and activities for residents
  • Develop and maintain relationships with residents, relatives, and external partners
  • Contribute to the development and implementation of business strategies and initiatives
Requirements
  • Proven experience in customer-facing roles, preferably in a care or hospitality setting
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Highly organized and able to prioritize tasks effectively
  • Basic knowledge of sales principles and business development
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Supportive and collaborative team environment
  • Access to ongoing training and development opportunities
  • Recognition and reward for outstanding performance


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