Digital Services Operations Analyst

7 days ago


Richmond, Greater London, United Kingdom Women in Exhibitions Full time

About our Team

RX is a leading provider of innovative solutions for individuals, communities, and organizations. We empower businesses to thrive by combining data and digital products to create magical experiences and continual connections at over 400 events in 22 countries across 43 industry sectors.

We are passionate about making a positive impact on society and committed to creating an inclusive work environment where people can grow, thrive, and make an impact. Our diverse team is dedicated to building businesses for entrepreneurial individuals and providing exceptional customer service.

This role is responsible for the technical support of digital technologies within our Global Technology Operations Team. As part of the Applications team, this position serves as an escalation point for Application/Technical support specialists, providing technical guidance and assisting with queries as necessary.

The ideal candidate will have a strong understanding of .NET and API's, Data Flows & Reporting, ITSM tools & processes, and experience in multiplatform environments. They will be able to manage an array of Application Technologies (Cloud/SaaS/On-Prem/Legacy) and possess excellent problem-solving skills, including the ability to lead teams in identifying, researching, and coordinating resources to troubleshoot complex project issues.

**Responsibilities:**

  • Becoming the Technical Service Owner for assigned Applications/Technologies.
  • Ensuring support services meet our committed SLA's & KPI's are on target.
  • Conducting technical training/knowledge transfer when required to internal technical teams.
  • Managing the onboarding of new Global Technical Services into Production.
  • Managing & liaising with our 3rd Party Vendors, Partners and Suppliers.
  • Participating in the Contract Renewal Process (Support Contracts).

Required Skills and Qualifications:

  • Strong understanding of .NET and API's.
  • Understanding of Data Flows & Reporting.
  • Proven knowledge of ITSM tools & processes.
  • Experience in multiplatform environments.
  • Proven ability to manage an array of Application Technologies (Cloud/SaaS/On-Prem/Legacy).
  • Ability and willingness to learn and adapt to new technologies.

**Benefits:**

  • $85,000 - $110,000 per year, depending on experience.
  • Generous holiday allowance with the option to buy additional days.
  • Health screening, eye care vouchers, and private medical benefits.
  • Wellbeing programs.
  • Life assurance.
  • Access to a competitive contributory pension scheme.
  • Save As You Earn share option scheme.
  • Travel Season ticket loan.
  • Electric Vehicle Scheme.
  • Optional Dental Insurance.
  • Maternity, paternity, and shared parental leave.
  • Employee Assistance Programme.
  • Access to emergency care for both the elderly and children.
  • RECARES days, giving you time to support the charities and causes that matter to you.
  • Access to employee resource groups with dedicated time to volunteer.
  • Access to extensive learning and development resources.
  • Access to employee discounts scheme via Perks at Work.


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    Vacancy for File Format Analyst at The Digital Preservation Coalition Are you a detail-oriented professional with a passion for digital archiving? We are seeking a highly skilled File Format Analyst to join our team in Richmond upon Thames, London. About the Role: In this challenging and rewarding position, you will provide essential support to our digital...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    Role SummaryWe are seeking a Senior Digital Asset Manager to lead the creation of our next-generation digital preservation services. As a key member of our team, you will ensure the long-term preservation of our digital assets, developing our technical platform to accept and preserve complex digital records.You will own and manage our digital preservation...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    Transformative Role in Digital PreservationAre you an experienced agile practitioner looking to make a significant impact in the field of digital preservation? As a Delivery Manager at The National Archives, you will be responsible for delivering complex, high-risk digital products and services. This includes the new Transfer Digital Records product (TDR),...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    The Digital Preservation Coalition is seeking an experienced Delivery Manager to lead the effective delivery of complex digital products and services. This role will be responsible for managing resources, contributing to planning and product assessment activities, and empowering a multi-disciplinary team to deliver high-quality results.This position requires...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    Seeking a Highly Skilled File Format Analyst We are a leading organisation in the field of digital preservation, and we are seeking a highly skilled File Format Analyst to join our team in Richmond upon Thames, London. About the Role: As a File Format Analyst, you will be responsible for carrying out detailed analysis of digital files, providing expert...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    Job Opportunity: File Format Preservation Expert We are seeking a highly skilled File Format Analyst to join our digital preservation team in Richmond upon Thames, London. About the Job: As a File Format Analyst, you will play a crucial role in supporting our digital preservation efforts. Your responsibilities will include analysing digital files, providing...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    Job OverviewThis is a senior role within the Digital Preservation Coalition, focusing on leading the creation of next-generation digital preservation services.Responsibilities:Digital Preservation Leadership: Drive the development of our digital preservation strategy.Tool Management: Oversee the maintenance and upgrade of our digital preservation...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    About the RoleWe are seeking a seasoned digital preservation professional to lead our efforts in building and strengthening our team.This full-time post offers flexible working options and requires SC-level Security Clearance or the willingness to obtain it.Key Responsibilities:Ensure Long-Term Digital Record Availability: Safeguard today's digital public...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    About the Role  This Senior IT Infrastructure Engineer position offers a unique opportunity to work with cutting-edge technologies and contribute to the Digital Preservation Coalition's mission to preserve digital assets for future generations.Key Responsibilities  Design and implement cloud services, systems infrastructure, telecommunications, and...

  • Senior IT Engineer

    7 days ago


    Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    Senior IT Infrastructure EngineerThe Digital Preservation Coalition is seeking a seasoned Senior IT Infrastructure Engineer to lead the design, creation, and improvement of new and existing products and services. As a key member of our IT Operations delivery team, you will have the opportunity to work closely with business users, delivery teams, and...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    Senior IT Infrastructure Engineer VacancyJoin our team as a Senior IT Infrastructure Engineer at The National Archives and play a key role in delivering IT services, from legacy system improvements through to digital and IT transformation.With a focus on cloud services, systems infrastructure, telecommunications and network infrastructure, this role requires...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    About the Position:The Digital Preservation Coalition is seeking a talented Delivery Services Coordinator to join our team. In this role, you will be responsible for coordinating the delivery of digital products and services. Your strong organizational skills, ability to multitask, and excellent communication skills will be essential in ensuring the success...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    Job OverviewThe Digital Preservation Coalition is seeking a highly skilled Cloud Systems Architect to join our IT Operations team. This role will involve developing and supporting the coalition's cloud services, systems infrastructure, telecommunications, and network infrastructure.About the RoleWe are looking for an exceptional candidate to play a major...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    Digital Delivery Project Manager Opportunity at Digital Preservation CoalitionAs a Digital Delivery Project Manager at the Digital Preservation Coalition, you will play a critical role in leading the delivery of our digital products and services. The successful candidate will be responsible for managing the development and implementation of innovative...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    About the RoleThis is an exciting opportunity to join our IT Operations team at The National Archives as a Senior IT Infrastructure Engineer.The successful candidate will be responsible for designing, creating and improving new and existing products and services, working closely with business users, delivery teams and suppliers to identify and resolve issues...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    Job Overview  As a Senior IT Infrastructure Engineer with the Digital Preservation Coalition, you will play a pivotal role in supporting our digital preservation efforts and contributing to a high-performing service culture.About the Role  We are seeking an experienced professional with broad technical skills to develop and support cloud services,...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    Senior IT Infrastructure EngineerWe are seeking a highly skilled Senior IT Infrastructure Engineer to join our team at the Digital Preservation Coalition. This role offers an exciting opportunity to contribute to the development and support of cloud services, systems infrastructure, telecommunications, and network infrastructure.Key Responsibilities:Develop...


  • Richmond, Greater London, United Kingdom Stopgap Way Full time

    About the PositionWe are seeking an exceptional Senior IT Project Coordinator to oversee our digital projects, driving efficiency and ensuring smooth execution.This is an exciting opportunity to work with a well-established brand and communications agency, offering a salary of £43,500 per annum.About the AgencyStopgap Way is a reputable brand and...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    Job Description: Agile Product Delivery LeadWe are seeking an experienced agile practitioner to lead the delivery of complex digital products and services within our Digital Archiving department.You will be responsible for structuring projects, breaking down barriers, and empowering teams to deliver high-quality results at pace.This role requires strong...


  • Richmond, Greater London, United Kingdom Digital Preservation Coalition Full time

    Key Responsibilities:We are seeking an individual who can conduct in-depth analysis of digital files, provide support to the digital preservation team, and share their expertise with others. The ideal candidate will have excellent analytical skills, experience in digital archiving or a related field, and strong communication skills.Job...