AI Technology Apprenticeship Operations Specialist

2 weeks ago


London, Greater London, United Kingdom Concord Partners Full time
Job Summary

We are seeking an experienced Apprenticeship Operations Lead to support the growth of our AI technology training provider. This role involves overseeing communication with learners and employers, ensuring a smooth end-to-end enrolment process, resolving learner issues, and managing tutor case loads.

This is a 3-month contract opportunity, with the potential for extension into a full-time permanent position for the right candidate. The successful applicant will play a crucial role in scaling our apprenticeship delivery.

Responsibilities
  • Ensure compliance with Ofsted and ESFA requirements across apprenticeship delivery.
  • Manage communication and reporting between providers and learners/employers.
  • Oversee the end-to-end enrolment process for each learner.
  • Triage and manage learner issues.
  • Manage tutor case loads.
  • Advise on adapting IFATE standards to different delivery models.
Requirements
  • Considerable experience in delivering apprenticeship operations to a high standard.
  • Delivery team management experience.
  • High-level understanding of apprenticeship curriculum design.


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