Quality Assurance Specialist
4 days ago
About the Role
Spielerhaart is seeking an experienced Regional Quality Manager to join its team. The ideal candidate will be responsible for delivering key compliance activities, mitigating risks, ensuring excellent customer outcomes, and meeting regulatory requirements.
Key Responsibilities
- Deliver internal audits to ensure regulatory compliance and excellent customer outcomes
- Conduct ad hoc audits for specific risk areas as required
- Oversee sales quality within the region and provide coaching and support to ensure minimum standards are met
- Provide regular reports and management information to senior management
- Produce monthly KPIs to highlight areas of regulatory risk
- Provide cover for supervisors in case of holidays or illness
Requirements
Candidates must have a strong background in compliance, previous supervisory/management experience, and sales experience. They must also possess excellent communication, organizational skills, and attention to detail.
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