Technical Support Specialist

1 week ago


Croydon, Greater London, United Kingdom Austin Fraser Full time

We are seeking a proactive and reliable candidate to join Austin Fraser in Croydon, providing exceptional customer support and troubleshooting basic technical issues.

Key Responsibilities:
  1. Provide technical support to clients via phone and email, resolving basic issues and escalating when necessary.
  2. Log, monitor, and manage service requests within our ticketing system, ensuring timely resolution.
  3. Guide clients through troubleshooting steps and provide advice on usage, configurations, and best practices.
  4. Liaise with internal teams to coordinate resolutions for complex issues.
  5. Consistently ensure client satisfaction and strive to deliver high-quality support.
Compensation:

The estimated annual salary for this position is £20,000 - £25,000 depending on experience.

Requirements:
  • Excellent spoken and written English, with a professional and friendly communication style.
  • Willingness to learn and grow within the IT sector.
  • IT skills and an interest in technology.
  • Problem-solving skills and the ability to remain calm under pressure.
  • Organised, detail-oriented, and able to manage time effectively.
  • Based in or able to commute to central Croydon.


  • Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    As a skilled Field Service Engineer, you will provide exceptional technical support to our clients nationwide. The ideal candidate will possess strong engineering expertise and excellent communication skills, with the ability to work autonomously and as part of a team.We are a leading services provider to a range of retail stores, banks, and cash centres...


  • Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is seeking a skilled Service Engineer to join their team in London and surrounding areas. This exciting opportunity offers the chance to work as an Electrical Maintenance Technician, providing top-notch support to clients across the region.The successful candidate will have experience in electrical maintenance and repair,...


  • Croydon, Greater London, United Kingdom Natterbox Limited Full time

    Natterbox Limited seeks an experienced Technical Support Specialist to join their team. This is a critical role that requires strong technical skills, excellent communication abilities, and a customer-centric approach.Job DescriptionThe ideal candidate will have at least 1 year of experience in a customer-facing helpdesk role and possess good IT skills. They...


  • Croydon, Greater London, United Kingdom beBee Professionals Full time £30,000 - £45,000

    As a Technical Support Specialist at BeBee Professionals, you will play a critical role in delivering exceptional technical services to our clients. Based in Croydon, this role involves providing on-site installation, maintenance, and repair services for our customers.Key Responsibilities:Install and maintain equipment at customer locations, ensuring optimal...


  • Croydon, Greater London, United Kingdom Hemmersbach GmbH & Co. KG Full time

    Hemmersbach GmbH & Co. KG seeks a skilled Technical Support Specialist to join our onsite support team. In this role, you will provide technical assistance to clients, addressing their deskside and print needs.">We strive to deliver top-notch support services, and as a member of our team, you will play a crucial part in achieving this goal.The ideal...


  • Croydon, Greater London, United Kingdom Rise Technical Recruitment Full time

    We are seeking a skilled Electro-Mechanical Maintenance Technician to join our client's team as a Field Service Engineer. In this Monday - Friday days based role, you will be responsible for Service, maintenance, and repairs on Electrical, Mechanical, and Plumbing equipment.About the RoleYou will travel to various customer sites within a local patch to...


  • Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Technical Support EngineerWe are currently seeking a Technical Support Engineer to join our team at Rise Technical Recruitment Limited. As a Technical Support Engineer, you will be responsible for providing technical expertise and support to clients across London and surrounding areas.Key Responsibilities:Provide technical support and guidance to...


  • Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    As a Technical Service Specialist with Rise Technical Recruitment Limited, you will have the opportunity to work in a field-based role for a nationally-renowned manufacturer.The company is known for looking after their staff through long-term job stability while also rewarding them through great benefits. You will be responsible for service, maintenance and...


  • Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Company OverviewRise Technical Recruitment Limited is a reputable and experienced company that provides services to a range of retail stores, banks, and cash centres nationwide.


  • Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Technical Support EngineerWe are seeking a skilled Technical Support Engineer to join our team in the South East region.This is an exciting opportunity to work with a leading services provider to a range of retail stores and banks nationwide.The successful candidate will be responsible for:Maintaining and repairing equipment to ensure optimal...


  • Croydon, Greater London, United Kingdom Rise Technical Recruitment Full time

    **About the Role:**We are seeking an experienced Technical Appliance Service Specialist to join our expert team in South London. As a key member of our operations, you will be responsible for servicing and repairing domestic appliances, working closely with our clients around the London area.In this role, you will cover a local patch, ensuring timely and...


  • Croydon, Greater London, United Kingdom Planet Recruitment Full time

    Role Summary:This Technical Support Specialist - Education Sector role involves supporting primary schools, managing customer accounts, and maintaining IT hardware and software across school sites. We are looking for a skilled and self-driven individual with a passion for IT and a solid technical background. As a team player with excellent communication and...


  • Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is currently seeking a highly skilled Field Service Engineer to join their team in the UK. This role offers an exciting opportunity for individuals looking to maximise their earnings while receiving full multi-skilled engineering training.Salary: £30,000 - £35,000 per annum, with opportunities to earn up to £50,000 in...


  • Croydon, Greater London, United Kingdom Hemmersbach GmbH & Co. KG Full time

    Job OverviewWe are seeking a highly skilled Tech Support Specialist to join our team at Hemmersbach GmbH & Co. KG.This role involves working directly with clients to provide dedicated support services for deskside and print equipment.


  • Croydon, Greater London, United Kingdom Hemmersbach GmbH & Co. KG Full time

    Overview: As a dedicated support engineer, you will work directly with clients to provide expert technical assistance for deskside and print services. You will be part of a highly committed team that values customer satisfaction above all else.About the Role: This position involves addressing various tickets throughout the day, utilizing your strong...


  • Croydon, Greater London, United Kingdom Manpower UK Ltd Full time

    Key ResponsibilitiesThe Field Service Engineer will provide technical support and services to customers and colleagues, including:Repairing, installing, and servicing medical technology equipment and software solutionsDiagnosing and resolving technical issues related to equipment and software applicationsDelivering remote service to diagnose or...


  • Croydon, Greater London, United Kingdom Hello Recruitment Associates Full time

    Job OverviewHello Recruitment Associates is seeking a skilled Technical Sales Support Specialist to join their team in Croydon, Surrey.This role will involve working closely with the sales managers and service engineers to provide exceptional customer support, process purchase orders, and prepare shipping documents.Key ResponsibilitiesCommunicate with...


  • Croydon, Greater London, United Kingdom Austin Fraser Full time

    At Austin Fraser, we have an exciting opportunity for a Technical Telecoms Specialist to join our team in Croydon. The role involves providing technical support within the telecoms and connectivity sector.This is a fantastic chance for a skilled individual to advance their career in technical support within the telecoms sector.We are looking for someone with...


  • Croydon, Greater London, United Kingdom THE BRIT SCHOOL Full time

    **About the Role**The BRIT School seeks a skilled Technical Systems Specialist to provide first-line support for various applications used by the school, including MS Office, Adobe CC, and other tools.This is an exciting opportunity to join our team and be part of a unique institution offering specialist education in the arts and related technologies.The...


  • Croydon, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary:Rise Technical Recruitment Limited is currently seeking a skilled Field Service Engineer to join their team. The ideal candidate will have extensive experience in domestic appliance/white goods maintenance, repair, and installation services. This exciting opportunity presents a chance to work with a rapidly expanding company that provides...