Customer Service Professional for Sports and Gaming

1 week ago


Rochdale, Rochdale, United Kingdom Entain Group Full time
Entain Group Opportunity

Sports betting, gaming and interactive entertainment is evolving rapidly, and Entain Group is at the forefront of this change. When you join our team, you become part of a dynamic organization that's revolutionizing the industry.

As a Retail Customer Service Executive, you will play a vital role in delivering exceptional customer experiences and driving standards within our retail environment. You will be an integral part of our Shop team, serving customers and building strong relationships to encourage repeat business.

Your key responsibilities include:

  • Taking bets on a wide range of sports and events.
  • Demonstrating our products & betting terminals to customers, showcasing their features and benefits.
  • Handling customer complaints or concerns with empathy and problem-solving skills, ensuring high levels of satisfaction.
  • Maintaining high shop standards, contributing to a clean, welcoming, and efficient environment.
  • Opening or closing the shop as needed, taking on additional responsibilities as a key holder.

Our shops operate from Monday to Sunday, 8am - 10pm, depending on the location. Your typical weekly rota will comprise a mix of long opening shifts, long closing shifts, and shorter evening shifts, varying week to week.

As a key holder, you will have the opportunity to:

  • Build strong relationships with colleagues and customers alike, fostering a collaborative and supportive atmosphere.
  • Work independently or as part of a team, adapting to changing circumstances and priorities.

You will enjoy:

  • Optional overtime subject to availability, allowing you to earn extra income.
  • A pension scheme and annual ShareSave opportunities, helping you plan for the future.
  • Discounts with hundreds of retailers through Entain Deals, enhancing your lifestyle.
  • Healthcare and wellbeing support, prioritizing your physical and mental health.

The estimated salary for this role is around £22,000-£28,000 per annum, based on experience and location. This figure may vary depending on individual circumstances.



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