Commercial Manager Lead

4 weeks ago


Reading, Reading, United Kingdom c ltd Full time

C.Neo Ltd is seeking an experienced Total Facilities Manager to join their team in the Commercial Office Fit Out sector. Based in Reading, Berkshire, this role involves working alongside the Head of FM to mobilize and manage current client relationships across the M4 corridor and London.

Main duties include:

  • Mobilizing new contract wins with the Head of FM
  • Understanding customer needs and developing plans to address them
  • Identifying key staff in client companies to cultivate profitable relationships
  • Resolving customer complaints quickly and effectively
  • Forwarding upselling and cross-selling opportunities to the sales team
  • Promoting high-quality sales, supply, and customer service processes
  • Aiming to preserve customers and renew contracts
  • Approaching potential customers to establish relationships
  • Gaining solid knowledge of competitors
  • Providing quotes for extra works on existing clients and for new lower-value clients' contracts (larger bids carried out by external providers)
  • Uploading all information on CRM and CAFM systems for new and existing clients
  • Conducting site visits and supporting mobilization with asset verification visits and collaborating with the Admin team on any outstanding issues and responses to our clients


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