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Deputy Director of Operations and Performance
2 months ago
**Job Title:** Deputy Director of Operations and Performance
**Job Summary:** We are seeking a highly skilled and experienced professional to join our team as Deputy Director of Operations and Performance. The successful candidate will be responsible for providing operational support to the Find & Treat Service and managing the administration teams.
Key Responsibilities:- **Operational Support:** Provide day-to-day operational support to the Find & Treat Service, including being the first point of contact for issues and queries.
- **Performance Management:** Support the delivery of performance targets, including activity and workforce metrics.
- **Service User Experience:** Support the improvement of service user experiences and develop strategies for effective reporting and communication.
- **Private Income Streams:** Support the Operations Manager in maximising private income streams.
- **Initiatives:** Lead on initiatives to reduce clinic cancellations and improve staff and service user feedback metrics.
- **Line Management:** Line manage two Band 4 Administrators.
- **Team Culture:** Foster a positive and inclusive team culture, supporting and inspiring junior team members.
- **Organisational Skills:** Excellent organisational skills, with the ability to prioritise tasks and manage multiple projects.
- **Communication Skills:** Excellent communication skills, with the ability to communicate effectively with stakeholders at all levels.
- **Problem-Solving Skills:** Strong problem-solving skills, with the ability to think creatively and develop innovative solutions.
- **Leadership Skills:** Strong leadership skills, with the ability to motivate and inspire team members.
**University College London Hospitals NHS Foundation Trust:** We are a leading NHS trust, providing high-quality patient care, education, and research. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
**Our Services:** We provide a range of services, including acute and specialist care, to patients from across the UK and overseas. Our services include:
- **University College Hospital:** A leading hospital providing acute and specialist care.
- **National Hospital for Neurology and Neurosurgery:** A specialist hospital providing neurology and neurosurgery services.
- **Royal National ENT and Eastman Dental Hospitals:** A specialist hospital providing ear, nose, and throat, and dental services.
- **University College Hospital Grafton Way Building:** A hospital providing acute and specialist care.
- **Royal London Hospital for Integrated Medicine:** A specialist hospital providing integrated medicine services.
- **University College Hospital Macmillan Cancer Centre:** A specialist hospital providing cancer services.
- **The Hospital for Tropical Diseases:** A specialist hospital providing tropical diseases services.
- **University College Hospital at Westmoreland Street:** A hospital providing acute and specialist care.
**Our Values:** We are committed to delivering high-quality patient care, education, and research. Our values include:
- **Sustainability:** We are committed to sustainability and have pledged to become a carbon net zero health service.
- **Inclusion:** We are an Inclusion Outreach Health service, working across the care spectrum of infectious diseases.
- **Excellence:** We are committed to delivering excellence in patient care, education, and research.
