Senior Implementation Lead

3 days ago

London, Greater London, United Kingdom MarTrust Full time
Job Description

As a Senior Implementation Specialist at Marcura, you will play a key role in implementing and onboarding new customers. This is an exciting opportunity to join a remote-first company with a flexible work culture.

About the Role:

  • Successfully implement and onboard new customers by coordinating cross-functional efforts between customer teams and our team.
  • Manage project timelines, milestones, and resource allocation to ensure timely delivery of onboarding tasks and adherence to SLAs.
  • Build strong relationships with customers, address their concerns, and proactively communicate project updates and progress.
  • Navigate internal and external stakeholders to overcome hurdles and expedite approvals.

Responsibilities:

  • Own and manage the entire customer onboarding and implementation project lifecycle from kick-off to go-live.
  • Develop and execute comprehensive implementation project plans, including timelines, milestones, and resource allocation.
  • Monitor project progress, identify potential risks, and implement mitigation strategies.
  • Ensure timely delivery of onboarding tasks and adherence to SLAs.
  • Build strong relationships with customers, address their concerns, and proactively communicate project updates and progress.
  • Navigate internal and external stakeholders to overcome hurdles and expedite approvals.

Requirements:

  • Certification in Project Management is a plus.
  • Foreign languages are a plus (incl. Chinese).
  • 3+ years of experience in project management roles, with a track record of successful project delivery.
  • Strong understanding of customer onboarding processes and best practices.
  • KYC/CDD - Worked in, or closely with, KYC and Customer Due Diligence teams.
  • Maritime and/or Payments experience is a plus.
  • Project Management and CRM Tools – Such as Monday.com, Asana and Salesforce.
  • Change management – communicates clearly and manages change effectively.
  • Oral and written communication - excellent communication skills, can explain complex risk terms in business language – in English.
  • Interpersonal skills - build strong relationships with both internal and external stakeholders.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Organisational awareness – knows how to get things done and gain commitment.
  • Credible - able to hold senior colleagues to account.
  • Microsoft tools - Proficient in Microsoft Office applications including Outlook, Excel, Word & PowerPoint

Benefits:

  • Competitive Salary and Bonus: We reward your expertise and contributions.
  • Flexible, Remote-First Culture: Work remotely with occasional in-office events and project days to foster collaboration and team spirit.
  • Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.
  • Marcura Wellness Zone: We value your work-life balance and well-being.
  • Global Opportunities: Be part of an ambitious, expanding company with a local touch.
  • Monthly Performance Support: Our modern performance management framework empowers you to reach your full potential.
  • Diverse, Supportive Work Culture: We're committed to inclusion, diversity, and a sense of belonging for all team members.

Estimated Salary Range: $80,000 - $110,000 per annum, depending on experience and qualifications.

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