Ethics and Governance Lead
6 days ago
We are looking for a highly motivated Compliance and Complaints Lead Associate to join our team at Red Snapper Recruitment | Public Safety.
Main Responsibilities:- Develop and implement compliance frameworks across the organisation to ensure timely completion of complaints investigations and responses.
- Promote a culture of compliance within the organisation by challenging stakeholders on non-compliance and inadequate risk management.
- Design and deliver education and learning programs on governance and compliance best practices to enhance risk management and compliance maturity.
- Manage the Register of Obligations and ensure compliance with legal, regulatory, and ethical requirements.
- Oversee staff whistleblowing, gifts and hospitality, conflicts of interest, and request to deal processes and policies.
- Handle internal and external complaints within agreed timescales and lead the delivery of improvement opportunities.
Requirements:
- Strong investigative skills with the ability to conduct formal and informal investigations and deliver investigation outcome reports.
- Excellent analytical and problem-solving skills with the ability to identify and mitigate risks associated with non-compliance.
- Effective time management skills and ability to manage demanding workloads of multiple projects.
- Experience in complaints management and/or similar external-facing customer service role.
The estimated salary for this position is £35,598 per annum, plus an excellent benefits package.
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