IT Support Specialist

4 weeks ago


Shrewsbury, Shropshire, United Kingdom Estio Training Limited Full time
Job Title: IT Support Apprentice

Estio Training Limited is seeking a motivated and detail-oriented IT Support Apprentice to join our team. As an IT Support Apprentice, you will be responsible for providing technical support to our business users, ensuring they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities:
  • Provide technical support to business users, resolving issues and promoting improved use of technology.
  • Work with the IT Support & Network Administrator and Group IT Manager to provide a high level of customer service to business users.
  • Set up and configure IT equipment, including desktops, laptops, tablets, mobile phones, and peripheral devices.
  • Install software and replace hardware as needed.
  • Assist with the installation, configuration, upgrades, and maintenance of business systems, including operating systems, networks, applications, hardware, and peripheral devices.
  • Produce and maintain concise procedures for IT system installations, configuration, and maintenance.
  • Produce and maintain training materials and provide user training as necessary.
  • Maintain the IT equipment inventory accurately, ensuring everything is identified and recorded when acquired, moved, or recycled.
  • Manage software licenses to ensure the company is compliant at all times and that licenses are recorded accurately to assist with any software audits.
  • Organize the recycling of redundant IT equipment and toners.
  • Assist in managing the company antivirus software and patch management.
  • Perform routine PC health checks.
  • Uphold the principles of and assist with the monitoring of IT users' compliance with the company IT policy.
Requirements:
  • GCSEs grades A*-C/9-4 or equivalent in English Language and Maths.
  • Good knowledge of Windows 10/11, Microsoft Office, and Office 365.
  • Personal qualities: adaptable and flexible in approach, full UK driving license, and the ability to travel to other sites when required.
Training and Development:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services, and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
  • Prioritize systems support tasks and monitor and maintain system performance.
  • Maintain regulatory, legal, and professional standards.

This is a full-time, permanent position with a generous occupational pension scheme, company share scheme, life assurance, and sick pay (subject to certain qualifying conditions). The role offers long-term security and the opportunity to progress into a permanent position.


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