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Technical Consultant
2 months ago
We are seeking a highly skilled Technical & Governance Consultant to join our team at Legal & General. As a key member of our organization, you will play a crucial role in driving continuous change and improvement across our Claims and Group Protection business areas.
Key Responsibilities:- Develop and maintain our Claims philosophies, techniques, and practices to ensure we remain at the forefront of industry best practice.
- Support the training team in developing and delivering training on legislative, regulatory, or process changes to maintain staff quality and competency.
- Conduct regular audits of Claims team outcomes for Group Protection products and Income Protection Benefit, ensuring consistent, fair, and acceptable decision-making and service delivery to customers.
- Provide comprehensive assessments of Group Protection and Income Protection claims appeals, deciding whether to accept or reject appeals while meeting financial advisor and corporate client expectations.
- Maintain expert-level knowledge on technical Claims issues and regulatory/legislative matters, serving as a point of reference for teams.
- Experience and knowledge of handling appeals, complaints, dealing with regulators, and undertaking quality assurance audits within Group Risk Products.
- Ability to work to deadlines and targets.
- Strong team working skills.
- Excellent communication skills, both written and verbal.
- Desirable: Proven experience of managing audits, complaints, appeals, and dealing with the Financial Ombudsman Service, with a financial services background.
- Opportunity to participate in our annual performance-related bonus plan and valuable share schemes.
- Generous pension contribution.
- Life assurance.
- Private medical insurance (permanent employees only).
- At least 25 days holiday, plus public holidays, 26 days after 2 years' service, with the option to buy and sell holiday.
- Competitive family leave.
- Participation in our electric car scheme, offering employees the option to hire a brand-new electric car through tax-efficient salary sacrifice.
- Many discounts on our products and at high street stores and online.
Legal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023. We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone. We strive to be open, mindful, and inclusive, and are willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.
