Bar Lounge Team Leader

1 week ago

London, Greater London, United Kingdom Hyatt Corporation Full time

About the Role

We are seeking a skilled Bar Lounge Team Leader to join our team at Park Hyatt London River Thames. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring a seamless dining experience.

Key Responsibilities

  • Welcome guests warmly and oversee the provision of a diverse range of food and beverage services in The Living Room Lounge.
  • Uphold and enforce all standards, policies, and procedures regarding food and beverage service within the lounge, prioritising colleagues training and development, guest satisfaction, product quality, and financial profitability.
  • Supervise lounge colleagues, providing guidance and support to maintain exceptional service standards and ensuring smooth operations during afternoon tea and dining services.
  • Coordinate with management to implement training programs that enhance skills and knowledge in food and beverage service, fostering a culture of continuous improvement.
  • Monitor guest feedback and take proactive measures to address any issues or concerns, striving to consistently exceed guest expectations and drive positive reviews.

About You

We are looking for a candidate with previous experience in a luxury environment within the hospitality industry. You should have exceptional interpersonal and communication skills, with a focus on providing outstanding levels of service.

Benefits

  • 12 complimentary nights a year across Hyatt Hotels worldwide.
  • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
  • Uniform provided and laundered complimentary.
  • Headspace membership and access to our Employee Assistance Programme.
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

About Hyatt

We are a global hospitality company with 1150 hotels in over 70 countries. We are passionate about diversity, equity and inclusion, and we believe that hospitality is more than just a job – it's a career for people who care.

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