Service Technician

4 weeks ago

London, Greater London, United Kingdom UCC Coffee Full time

The Role

We are seeking a skilled Coffee Equipment Specialist to join our team at UCC Coffee. As a key member of our service team, you will be responsible for ensuring that all coffee equipment is in good working order.

Key Responsibilities:

  • Carry out a broad range of coffee equipment repair and preventative maintenance tasks, from fault finding to diagnosis.
  • Ensure all work carried out meets the correct equipment setup as per agreed specification, providing consistent coffee quality and first-time fix.
  • Work proactively with our central call centre, keeping them updated on your progress and ensuring waiting customers are informed.
  • Comply with all on-site arrival procedures, including making contact with a manager/supervisor to introduce yourself and seek permission to commence work.
  • Adhere to Health and Safety procedures, undertaking risk assessments to ensure it is safe to work and reporting any risks to company management.
  • Complete all necessary online job sheets, time sheets, and supporting documentation as required.
  • Keep all tools, equipment, and vehicles supplied by the company in good working order, reporting any faults or breakages to your line manager daily.
  • Provide agreed spare parts stocks via handheld unit, ensuring parts are invoiced to the customer and deducted from stock.

The Person

We are looking for a confident individual with a passion for customer service and a strong understanding of coffee quality and associated equipment.

Requirements:

  • Excellent problem-solving skills with an electrical mechanical background.
  • Computer literate with a clean driving license.
  • Self-motivated with a flexible approach to work, location, and hours.

What We Offer:

Based on experience, plus company vehicle, 25 days holiday, pension, EAP, life assurance, and other company benefits.

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