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Senior Case Management Officer
2 months ago
Job Summary:
Colbern Limited is seeking an experienced Case Management Specialist to join our team. As a key component of our Customer Assurance process, you will be responsible for undertaking all reviews, appeals, complaints, and senior-level inquiries, owning, coordinating, and managing these cases to a successful conclusion.
Key Responsibilities:
- Investigate, assess, and identify appropriate solutions for complex cases
- Progress cases in accordance with statutory and corporate deadlines, ensuring compliance with relevant legislation and Council policy
- Provide advice on individual decisions to ensure they align with policy, statute, and case law
- Contribute to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner
Requirements:
- Detailed understanding of housing and social care statutes, case law, policy, and procedures
- Working knowledge of customer care and case management processes
- Working knowledge of how Housing & Adult Social Care services interlink to provide the end-to-end service to our customers
- Sound knowledge of relationship management in a political arena
- Extensive knowledge of housing & social care terminology
- Basic understanding of housing and social care regulations
- Understanding of the requirements of the Data Protection Legislation
- Understanding of the FOI Act
- Understanding of Health & Safety regulations