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Deputy Front of House Operations Manager

2 months ago

Berkhamsted, Hertfordshire, United Kingdom EF Education First Full time
Job Title: Deputy Front of House Manager

About the Role:

We are seeking a highly skilled and experienced Deputy Front of House Manager to join our team at Ashridge House. As a key member of our Front of House team, you will be responsible for ensuring the smooth operation of our reception and venue services, providing exceptional customer service, and leading a team of Receptionists and Venue Services colleagues.

Key Responsibilities:

  • Manage the day-to-day operations of the Front of House team, ensuring that all tasks are completed to a high standard.
  • Assist in the management of the reception and venue services, including the coordination of events and conferences.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead and motivate the Front of House team, providing coaching and training to ensure that they have the skills and knowledge needed to excel in their roles.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and report on key performance indicators, including customer satisfaction, team performance, and operational efficiency.

Requirements:

  • Proven experience in a similar role, with a strong track record of delivering exceptional customer service and leading high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Knowledge of hospitality operations, including reception and venue services, is essential.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing professional development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a talented and experienced team.

About Us:

Ashridge House is an award-winning Grade 1 listed neo-gothic mansion offering extensive meeting and event facilities. We are dedicated to delivering exceptional service to all who visit, dine, and stay with us, which is central to our business growth. Joining Ashridge House means becoming part of a diverse and inclusive community committed to excellence in service and hospitality.