Customer Relations Specialist

2 weeks ago


Dungannon, United Kingdom Vickerstock Full time

Vickerstock is a leading partner in the food manufacturing industry, renowned for their commitment to integrity and trust. We are seeking an experienced Technical Account Manager to join our team at our Dungannon site, where they will play a key role in driving business growth and delivering exceptional customer service.

About the Role

This exciting opportunity involves working closely with our customer-facing teams to develop and maintain strong relationships with key clients. As a Technical Account Manager, you will be responsible for managing all aspects of customer engagement, including technical queries, product specifications, and quality attribute sheets.

  • Act as a primary point of contact between customers and internal departments, ensuring seamless communication and collaboration.
  • Manage raw material and product specifications, as well as Quality Attribute Sheets, to ensure compliance with customer brand standards and regulatory requirements.
  • Work collaboratively with commercial and NPD contacts to drive customer account development and expand our market presence.
  • Monitor and report on relevant technical KPIs to inform business decisions and optimize customer experiences.
Responsibilities

Your key responsibilities will include:

  • Developing and maintaining comprehensive knowledge of customer requirements, including technical specifications and quality standards.
  • Collaborating with cross-functional teams to resolve customer queries and issues promptly and effectively.
  • Managing and communicating technical information to stakeholders, including customers, suppliers, and internal teams.
  • Identifying opportunities for process improvements and implementing changes to enhance efficiency and productivity.
Requirements

To be successful in this role, you will need:

  • A minimum of 2 years' experience in a related customer-facing technical role within the food industry.
  • A recognized qualification in food science, technology, or a related discipline (HND or higher).
  • A clean driving license and willingness to travel throughout the UK and Ireland for customer meetings and other business-related activities.
  • Demonstrable knowledge of the red meat supply chain, quality assurance, and UK retailer industry.
What We Offer

We offer a competitive salary package, which includes:

  • An estimated annual salary of £55,000 - £65,000, depending on experience.
  • A Monday-to-Friday working schedule, providing a healthy work-life balance.
  • A comprehensive pension scheme and life assurance benefits.
  • Ongoing training and development opportunities to support your career growth.

In return for your expertise and dedication, we offer a dynamic and supportive work environment, where you can make a real difference in the success of our business. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you



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