Senior Real Estate Operations Manager

1 month ago


Birmingham, Birmingham, United Kingdom Bighornlaw Full time
About the Role

Smart Leverage Services is seeking a highly skilled Senior Real Estate Operations Manager to lead our operational strategies and ensure the efficient management of real estate transactions. This role requires a proactive and detail-oriented leader who can streamline business processes, support our growing team, and provide exceptional transaction coordination for real estate agents.

The ideal candidate will have a strong background in operations management, real estate transactions, and leadership, with the ability to implement systems that drive growth and productivity for the company.

Responsibilities
  • Operations Management:
  • Design, implement, and oversee company-wide operational strategies, policies, and procedures
  • Manage daily business operations to ensure productivity and performance standards are met
  • Optimize company workflows to ensure maximum efficiency and quality in service delivery
  • Develop and monitor key performance indicators (KPIs) and generate reports for leadership
  • Collaborate with the leadership team to set and achieve long-term business goals
  • Support recruitment, onboarding, and training of new team members as well as new clients
  • Transaction Management:
  • Serve as the primary point of contact for all real estate transactions, ensuring that all processes are compliant and completed in a timely manner
  • Oversee transaction coordinators and provide guidance on complex transactions and client relations
  • Manage and monitor all contract deadlines, document compliance, and file accuracy
  • Coordinate communication between agents, clients, and other parties involved in the transaction to ensure seamless workflow
  • Track and manage transaction timelines, troubleshoot issues, and ensure client satisfaction
  • Utilize transaction management software to keep all parties informed and updated
  • Lead a team of transaction coordinators and administrative staff
  • Foster a positive, growth-oriented environment and mentor team members
  • Provide regular performance feedback and facilitate professional development opportunities for the team
  • Client and Agent Relations:
  • Build and maintain strong relationships with clients, agents, and vendors
  • Create and implement a client feedback system to continuously improve service delivery


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