Slot Machine Strategic Lead

6 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom Grosvenor Casinos Full time

Grosvenor Casinos is committed to becoming the UK's most loved casinos, and we are looking for talented individuals to join our team. The Gaming Experience Manager will play a crucial role in shaping our slots strategy and delivering exceptional customer experiences.

The estimated salary for this role is £65,000 - £85,000 per annum, depending on experience. We offer a comprehensive benefits package, including a competitive salary, bonus scheme, and opportunities for professional development and growth.

In this challenging and rewarding role, you will work closely with internal operations teams and external suppliers to introduce new products that captivate and engage our customers. You will develop and execute comprehensive communication and engagement plans, ensuring seamless implementation and adaptation to changing market conditions. By monitoring KPIs from each site, you will adapt and refine our offerings, leveraging feedback from customers, teams, and suppliers to continuously enhance our gaming experience.

Key responsibilities include creating detailed documentation, tracking, and status reports; building compelling business cases for project sign-off; performing ROI calculations; maintaining risk registers; communicating project information effectively to stakeholders and senior management; and managing key relationships through effective SLAs and KPIs.


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