Operations Director

6 days ago


Coventry, Coventry, United Kingdom Tenpin Ltd Full time

About the Role

As an Operations Director at Tenpin Ltd, you will be responsible for ensuring seamless operational management of our centres. You will lead by example and strive to achieve a culture focused on delivering exceptional customer service.

You will:

  • Oversee daily centre operations, maintaining high standards and adhering to company policies and procedures.
  • Lead and develop a large team of employees, focusing on growth and progression within the business.
  • Work closely with other managers to achieve budgets, targets, and key performance indicators.
  • Support training and development initiatives to enhance employee skills and knowledge.
  • Take responsibility for ensuring compliance with health and safety regulations and adherence to company controls.

Requirements and Qualifications

To succeed in this role, you should have:

  • A minimum of 1 year's experience in a management position, preferably within leisure or hospitality industries.
  • Strong leadership and communication skills, with a passion for delivering excellent customer service.
  • Experience in managing large teams and driving growth through employee development.
  • Determination, enthusiasm, and patience, with a desire to progress within the company.

Benefits and Career Development

We offer a competitive salary range of £45,000-£55,000 per annum, depending on experience. Additional benefits include:

  • Industry-leading bonus scheme.
  • Enhanced holiday entitlement (33 days per annum, inclusive of Bank Holidays).
  • Generous maternity, paternity, and adoption leave policies.
  • Tenpin Treats: Retailer discounts, Smart Tech, and Best Doctors.
  • Free bowling for family and friends.
  • Free food (when working 6 hours or more).
  • Meditcash Health Care Cash Back Scheme.
  • Employee Assistance Programme.
  • Free counselling.
  • Life assurance (4 x annual salary).
  • A day off for your birthday.
  • Long Service Awards.

Career Progression Opportunities

Tenpin Ltd is committed to developing its network of impressive sites and recognises great people contribute to great success. If you are looking for career growth and development, we encourage you to apply for this exciting opportunity.


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