Store Lead

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Virgin Media Full time

Lead a Successful Store Team

We're looking for a Store Manager to lead a team of between 5 and 15 employees. You'll bring our core values to life, focusing on retail excellence every day. Making decisions that put the customer at the heart of everything you do.

You'll create a successful, motivated, and engaged team through leadership, coaching, and inspiring. Encourage team members to love their job, making every day better for customers through personal experiences that count.

Travel is a requirement for store visits and wider team meetings.

About Us

Virgin Media O2 is the UK's fastest broadband network and the nation's best-loved mobile brand. We're a diverse and high-performing team with serious talent.

We offer the UK more choice and better value through our customer-championing values and ambitions.

Our Values

We're an equal opportunities employer, working hard to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey with us.

Key Requirements

  • Experience working in a fast-paced environment, not necessarily retail.
  • Experience managing a team with passion and drive, with full accountability for your team's performance.
  • Experience of budgets and profit and loss responsibility.
  • Experience delivering first-class customer experiences through a highly engaged team.
  • Experience delivering regular, consistent, and effective reviews and demonstrating effective coaching behaviors.
  • Experience working towards targets and driving opportunities to grow revenue.
  • Experience using data inputs to improve efficiency and deliver store rotas in an effective and timely manner.

What We're Looking For

  • Strong communication and listening skills.
  • The ability to change and adapt to the business needs.
  • Experience in using systems and following processes.
  • Experience adhering to key compliance requirements in relation to standards, health & safety, cash management, security, and stock management, FCA compliance, refunds, and discounts.

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