Distribution Support Specialist

5 days ago


London, Greater London, United Kingdom PPHE Hotel Group Full time

We are seeking a highly motivated Hotel Distribution Executive to join our dynamic team. This is an excellent opportunity for someone with experience in Reservations, Front Office, or Revenue Management, preferably at a supervisory level.

In this role, you will be responsible for providing first-line support to our Revenue Management and Reservations teams, addressing and resolving technical issues related to connectivity and distribution across various platforms, including brand.com, GDS, and Online Travel Agents (OTAs).

About the Role
  • Assist in the configuration and maintenance of rate plans and room types in our CRS and Siteminder (Channel Manager)
  • Aid in the configuration and rate loading of new rate plans and changes to room types across all distribution channels
  • Conduct regular audits of PPHE distribution systems to ensure compliance with brand standards
  • Investigate and resolve FAILED OXI messages and collaborate with MyOracle Support when necessary
  • Support the implementation and onboarding of new hotels
  • Create and manage user logins within RHG applications, OTAs, and other systems, adhering to the "System Access Workbook" policy

This is an exciting opportunity to work with a small yet dynamic team, where you will have the chance to develop your skills and contribute to the success of our business.



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