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Hospitality Ambassador

1 month ago

Birmingham, Birmingham, United Kingdom HAP Alaska-Yukon Full time
Service Excellence

As a Public Area Attendant with HAP Alaska-Yukon, you will play a vital role in setting the tone for our entire property. Your attention to detail and commitment to excellence will ensure that all guest and employee areas are safe and clean, adhering to our high safety standards. You will provide exceptional customer service, respond to guest inquiries, and support the overall goals of the company.

Key Responsibilities:
  • Perform a variety of entry-level housekeeping and delivery tasks.
  • Routinely clean public areas.
  • Operate cleaning equipment.
  • Make supplies deliveries and maintain supply closets.
  • Identify maintenance issues.
  • Respond to guest and management questions and inquiries.
  • Must pass a pre-employment background check.
  • Minimum age of 18 years is required to reside in company housing, where available.
  • Participate in HAP's sustainability program and efforts by actively recycling, reducing waste, and educating guests about our commitment to the environment.
  • Participate in HAP's safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
  • Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
  • Dedicated commitment to a diverse, equitable, and inclusive work environment.
  • Must be eligible to work in the United States.
Knowledge, Skills, & Abilities:
  • Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
  • Ability to work in a fast-paced environment with multiple tasks and external influences.
  • Ability to work independently with minimal supervision while achieving daily goals.
  • Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
  • Ability to stand/walk/work on feet for a minimum of 8 hours per day.
Benefits:
  • FREE CRUISE AFTER YOUR FIRST SEASON
  • Reward for Referral Program
  • Experience – Of a lifetime
  • Rewards & Incentives
  • Community Service
  • Employee Activities
  • Professional Growth