Family Support Officer

2 days ago


Romford, Greater London, United Kingdom Austin Fraser Full time
Austin Fraser Job Requirements

We are currently recruiting for a Family Support Officer to join our team in Romford. As a key member of our family support team, you will play a vital role in providing high-quality support services to families at risk of homelessness.

About the Role

This is an exciting opportunity to work with a dedicated team that is passionate about making a positive difference in the lives of vulnerable people. As a Family Support Officer, you will be responsible for assessing referrals, providing comprehensive advice and information, and working closely with families to prevent or delay homelessness. You will also maintain accurate records, update case files, and contribute to performance monitoring and reporting.

Key Responsibilities

Our ideal candidate will have excellent communication and interpersonal skills, with the ability to build rapport with families from diverse backgrounds. Key responsibilities include:
  1. Responding to and assessing referrals, making initial enquiries and triaging as appropriate.
  2. Carrying out rapid initial assessments to establish eligibility for assistance under homelessness legislation.
  3. Providing targeted early interventions, including advocacy, negotiation, and mediation, to prevent or delay homelessness.
  4. Maintaining accurate, detailed records of all interviews, telephone calls, and follow-up actions.
  5. Creating new cases on the Jigsaw system and ensuring ongoing updates until the case is reassigned.
  6. Ensuring data entry and case recording is accurate, complete, and undertaken within agreed timescales.

Salary and Benefits

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits and opportunities for professional growth and development.

How to Apply

If you are a motivated and compassionate individual who is passionate about making a difference, please submit your application, including your CV and a covering letter outlining your experience and qualifications.

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