Software Support Analyst Position

4 weeks ago


Leicester, Leicester, United Kingdom TBA Group Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled technical support specialist to join the TBA Group in Leicester.

Main Responsibilities:

  • Triage and resolution of technical issues within a SQL, Web & Server Process environment
  • Providing first-line support via phone and customer portal
  • Collaboration with 2nd Line Application Support Engineers, Development Leads, and 3rd parties as necessary
  • Daily/weekly monitoring checks on customer systems
  • Logging and organizing hardware maintenance incidents with 3rd party vendors

Requirements:

  • Strong customer-focused approach and experience in a support Service Desk environment
  • Ability to work calmly and efficiently, both independently and as part of a team
  • Application Maintenance/Support experience
  • IT Service Management environment experience, ideally with ITIL exposure
  • Familiarity with Linux and Windows operating systems
  • Basic SQL knowledge

What We Offer:

  • Salary: £55,000 - £65,000 per annum, depending on skills and experience
  • Pension up to 6% matched contribution
  • Private Health Insurance - BUPA
  • Cash Plan - BUPA
  • Life assurance 3 x Salary
  • Flexible/hybrid working culture
  • Employee discount scheme with retailers

The TBA Group is a leading international provider of software and services for ports, terminals, and warehouses with over 150 live installations worldwide. As a technical support specialist, you will have opportunities to broaden your knowledge and strengthen your professional & technical skills.


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