C2 Recruitment - Retail, Hospitality & Charity Specialists is seeking a skilled Volunteer Administrator to join their team. As a key member of the People & Culture team, you will provide administrative support to the Volunteer Services team, ensuring the smooth operation of volunteer recruitment, onboarding, and management processes.

• Provide end-to-end recruitment support, from advertisement to onboarding, working closely with managers to achieve effective recruitment.
• Conduct safer recruitment checks and assess when escalation is required to resolve issues or discrepancies.
• Process reference enquires accurately and timely, ensuring compliance with regulations.
• Monitor and respond to queries received into generic Voluntary Services inboxes, demonstrating professionalism, tact, and diplomacy.
• Serve as the first point of contact for team members, handling calls from the workforce that may be confidential and sensitive.
• Assess and respond to queries, providing first-level advice and guidance or referral to another team member.
• Accurately and timely input information into the HRIS, ensuring data integrity and compliance.
• Provide basic People advice when responding to and resolving queries.

• CIPD level 3 or diploma qualification or equivalent level of demonstrable experience in Volunteer Management and/or People functions.
• Understanding of Equal Opportunities and valuing Diversity.
• Demonstrable experience of working in a people-oriented function, delivering high-volume end-to-end recruitment campaigns, and supporting managers to develop and implement plans.
• Comprehensive knowledge and understanding of pre-employment checks and UKBA requirements, sufficient to be a point of escalation for resolution of queries and concerns.
• Understanding of key voluntary services management and information applicable to the role.
• Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint, and Outlook, to competently compose letters, reports, excel spreadsheets/charts, presentations, and data input.
• Ability to prioritize and meet deadlines, sustaining medium and long-term priorities.
• Experience of undertaking compliance audits on recruitment activity, analyzing data, and providing assurance reports to ensure best practice and quality governance.
• Experience of using computerized and web-based HR information systems, e.g., DBS, HRIS, Learning Management Systems.

• A friendly, open, and warm team to offer support and guidance.
• Generous annual leave entitlement, starting at 27 days plus Bank Holidays and 1 day birthday leave.
• Pension scheme and Occupational Sick Pay on commencement.
• Active Education team providing in-house training and supporting learning opportunities.
• Free car parking and subsidized restaurant with a good selection available daily.

Please note that a DBS basic disclosure check will be undertaken as part of C2 Recruitment's pre-employment screening for the successful candidate.

By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.