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Estée Lauder Counter Manager

2 months ago

Peterborough, Peterborough, United Kingdom Estée Lauder - Brand Full time
Estée Lauder Counter Manager - A Leadership Role in Prestige Beauty

About the Role:

We are seeking a dynamic and inspirational Counter Manager to lead our team of Sales Advisors in achieving sales, customer service, and operational targets. As a key member of our team, you will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.

Key Responsibilities:

  • Lead, coach, and develop a high-performing team to achieve sales and customer service targets
  • Create and execute a business plan to drive sales growth and customer engagement
  • Develop and implement effective sales and customer service strategies
  • Manage inventory, facilities, and cash reconciliation to ensure operational efficiency
  • Collaborate with the team to deliver exceptional customer experiences

What We Offer:

  • Competitive industry salary and commission scheme eligibility
  • Annual leave and family leave
  • Product discount and staff product concession monthly credit spend allowance
  • Mental health wellbeing initiatives and employee assistance programme
  • Benefits platform with exclusive discounts and offers
  • Extensive training and development opportunities

About Us:

Estée Lauder is a leader in the prestige beauty industry, with a commitment to diversity, equity, and inclusion. We are a people-first company, respecting and caring for our employees, communities, and consumers. We are seeking a talented and motivated individual to join our team and contribute to our mission to be the most inclusive and diverse beauty company in the world.

Requirements:

  • Proven retail management experience, preferably in beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days and hours
  • Proficient in Microsoft office
  • Proof of right to live and work in the country