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IT Support Engineer

2 months ago

Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Title: 1st / 2nd Line IT Support Service Desk Technician Job Summary: We are seeking a highly motivated and dedicated IT Support Engineer to join our fast-paced and challenging IT department in Leeds. As a 1st / 2nd Line Support Analyst, you will be responsible for providing technical support to our technically savvy user base across multiple locations. Key Responsibilities: * Provide high-quality, professional, and informed customer service * Resolve incoming incidents on the first call, wherever possible, or ensure they are accurately logged and assigned to the appropriate resolution team with minimum time delay * Communicate effectively with the team on any IT-related incidents * Contribute to team targets and business objectives Requirements: * Experience supporting Windows XP & Windows 7 * Active Directory * Full working knowledge of MS Office applications * Remote desktop support * Structured approach to problem-solving and technical troubleshooting * Ability to work well under pressure and to targets * Excellent communication skills Desirable Skills: * Microsoft Exchange * Citrix * Avaya * McAfee Endpoint Encryption * Blackberry mobile devices * Awareness of ITIL disciplines About the Company: We are an exciting and expanding company based in Leeds, with a fast-paced and challenging IT department. We offer a dynamic and supportive work environment, with opportunities for growth and development.