Senior Contract Operations Manager

1 month ago


Wymondham, United Kingdom Capita Full time
Overview

We are seeking an experienced FM Service Delivery Leader to join our team, providing high-quality services across six secure Police investigation sites in Norfolk & Suffolk. As part of the Capita Group, we operate in the Hard & Soft Facility Management Industry on high-security sites.

Key Responsibilities
  • Lead on-site service delivery teams to ensure professional and excellent services are delivered to clients.
  • Develop and maintain constructive customer relationships, acting as the interface between Tascor and clients.
  • Maximise contract margin without compromising service delivery, preparing accurate annual budgets and monthly forecasts.
  • Implement and monitor Quality (ISO 9001) and Information Security Management Systems (ISO 27001), ensuring external accreditation for the contractual period.
Requirements
  • Experience of operating within a PFI environment at a Contract Management Level.
  • Full clean driving license, with ability to travel regularly.
  • Health and Safety training, with knowledge of Method Statements, Risk Assessments, and Safe Systems of Work.
  • A competitive basic salary of up to £60,000, reflecting the location and industry standards.
Benefits
  • 23 days' holiday (rising to 27) with opportunity to buy extra leave.
  • Paid expenses for site travel away from home based site.
  • Access to Employee Network Groups, representing every strand of diversity.


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