Quality Assurance Manager

1 month ago


London, Greater London, United Kingdom Virgin Media Business Ireland Full time
Build SLA Quality Assurance Senior Manager

We're seeking a seasoned Build SLA Quality Assurance Senior Manager to oversee the delivery of our network build programme, ensuring quality and compliance standards are met.

Key Responsibilities

  1. Define and track key performance indicators for network build, ensuring timely and cost-effective delivery.
  2. Oversee SLA monitoring and tracking, ensuring compliance with design and build standards.
  3. Support senior leadership in making informed business decisions, leveraging data-driven insights.
  4. Ensure design quality compliance, applying the latest design standards and guidelines to drive cost and time reduction.
  5. Oversee build quality compliance, identifying and resolving quality issues and risks.
  6. Assess build quality, ensuring local areas are treated with respect and care, and collaborating with local authorities as needed.
  7. Manage build exception approvals, tracking issues until resolution.
  8. Sign off as-built networks, comparing against high-level and detailed designs.
  9. Update network inventory, providing sign-off for GIS and network inventory system updates.
  10. Drive innovation and continual improvement, exploring new methods and techniques to enhance network build speed, quality, and cost-effectiveness.

Requirements

  1. Experience in setting SLAs for performance and monitoring/tracking performance.
  2. Previous experience in the telecoms industry, preferably with E2E network build.

What We Offer

  1. Competitive basic salary + bonus.
  2. 25 days annual leave.
  3. Private medical, income protection, and life assurance.
  4. Matched pension contribution up to 10%.

We prioritize diversity, equity, and inclusion in our workplace and communities, while reducing our impact on the environment.



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