Operational Optimisation Lead

3 days ago


London, Greater London, United Kingdom Experian Full time
Job Title: Operational Optimisation Lead

As an operational optimisation lead at Experian, you will be part of the e-commerce team responsible for improving the commercial performance of our direct-to-consumer products. Your primary focus will be on running experimentation for new features and testing the launch of new products across all our free and paid products.

In this role, you will own and deliver the optimisation strategy and testing roadmap for our free and paid products. This includes improving the current commercial performance of the product through cross-sell and upsell, experimenting with new product ideas, and testing the impact of new feature releases. You will ensure that we promote customer-centricity while maintaining a data-driven approach to all types of optimisation testing. Your goal is to consistently identify opportunities to improve the customer journey and our commercial KPIs.

This is a hybrid role aligned to our London office, requiring you to come into the office twice a week. To excel in this position, you should have experience working within an optimisation or CRO (conversion rate optimisation) role, ideally within a fintech or financial services environment. You must have a proven track record of improving conversion rates and testing feature releases, as well as being data-driven. Additionally, you will need to be comfortable with hybrid working arrangements and have access to great compensation packages and discretionary bonus plans.

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