Electrical Systems Specialist

1 day ago


Wymondham, United Kingdom Todd Hayes Ltd Full time
Job Title: Electrical Systems Specialist

About the Role:
Todd Hayes Ltd is seeking a skilled Electrical Systems Specialist to join their team in Wymondham, Norfolk. As a key member of the aftersales technical support department, you will be responsible for providing technical assistance and support to customers, overseeing product commissioning, managing service operations, and administering product warranties.

Responsibilities:
• Provide technical support to customers, addressing issues and troubleshooting problems to ensure customer satisfaction.
• Oversee the commissioning process of products, ensuring they are correctly installed and configured for optimal performance.
• Manage service operations, coordinating service teams to deliver exceptional results.
• Administer and manage product warranties, ensuring customers receive appropriate coverage and warranty claims are processed efficiently.
• Coordinate breakdown resolution, minimizing downtime for customers and maintaining a positive relationship.
• Develop and implement training programs for internal staff and external customers to enhance technical knowledge and skills related to the products.
• Manage projects related to aftersales services, ensuring they are completed on time and within budget provided, meeting quality standards.
• Implement and maintain quality assurance processes to ensure all aftersales technical support activities meet or exceed established standards.
• Manage budgets for the aftersales technical support department, ensuring cost-effectiveness and efficiency.

What We Offer:
• Competitive salary: £60,000 - £80,000 per annum, depending on experience.
• Electric car scheme and health cash plan from Bupa.
• Flexible working and 25 days' holiday.
• Pension scheme and bonus scheme.
• Employee assistance programme and ongoing professional development opportunities.

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