Service Advisor Motor Trade
2 weeks ago
Actio Automotive Recruitment is seeking a skilled Service Advisor to join their team at a main dealer in Haywards Heath. As a Service Advisor, you will be the key point of contact for customers in the service department, managing bookings, providing updates, and liaising between the service technicians and customers.
Key Responsibilities:- Customer Liaison: Greet customers, handle service inquiries, and manage bookings to ensure a warm and professional service experience.
- Work Orders: Prepare job cards, explain service and repair details to customers, and provide accurate cost estimates.
- Communication: Act as the link between customers and the workshop, providing updates on vehicle progress and any additional work required.
- Upselling: Identify and recommend additional products or services that would benefit the customer's vehicle.
- Quality Assurance: Ensure all customer issues and service-related concerns are resolved to a high standard.
- Administration: Manage customer records, service histories, and follow-up communications.
- Customer Satisfaction: Maintain high levels of customer satisfaction by ensuring services are delivered efficiently and on time.
- Experience: Previous experience in a Service Advisor role or a customer-facing position within the automotive industry.
- Communication Skills: Strong interpersonal and communication skills, with the ability to explain technical information to non-technical customers.
- Organizational Skills: Highly organized with the ability to manage multiple bookings and tasks at once.
- Technical Knowledge: An understanding of vehicle mechanics and repair processes (preferred, but not essential).
- Customer Focused: A passion for delivering excellent customer service and ensuring a positive customer experience.
- IT Skills: Proficiency in using service management software and Microsoft Office applications.
- Competitive Salary: Attractive starting base salary of £30,500 with a performance-related bonus scheme.
- Training & Development: Ongoing training and opportunities for career advancement within a growing company.
- Supportive Environment: Join a friendly and professional team where your contributions are valued.
Apply today to become part of our dedicated service team and take the first step towards a rewarding career in the automotive industry.
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