Customer Service Expert

4 days ago


Stanford, Thurrock, United Kingdom CV-Library Full time
Job Title: Customer Service Expert

We are seeking a highly skilled Customer Service Expert to join our client's site in Coryton. As a key member of the Customer Experience team, you will provide exceptional service to external customers via phone and written correspondence.

Key Responsibilities:

  • Undertake initial risk assessments and make prompt decisions to resolve customer inquiries.
  • Work towards maintaining quality standards, targets, and service levels.
  • Maintain accurate records by logging and tracking all calls in the CRM system.
  • Administer customer accounts efficiently and accurately to avoid rework.
  • Be receptive to complaints, research, and resolve customer issues within given parameters.
  • Collaborate effectively as part of a team, supporting colleagues, TLs, and other departments when necessary.
  • Achieve and maintain team performance targets.

Requirements:

  • Demonstrate excellent communication and relationship-building skills.
  • Show pride in your work and take ownership of responsibilities.
  • Be well-organized and able to work under pressure.
  • possess strong attention to detail.
  • Hold good knowledge of IT systems.

Benefits:

  • 25 days annual leave plus Bank Holidays.
  • Holiday purchase scheme.


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