Customer Service Expert
4 days ago
We are seeking a highly skilled Customer Service Expert to join our client's site in Coryton. As a key member of the Customer Experience team, you will provide exceptional service to external customers via phone and written correspondence.
Key Responsibilities:
- Undertake initial risk assessments and make prompt decisions to resolve customer inquiries.
- Work towards maintaining quality standards, targets, and service levels.
- Maintain accurate records by logging and tracking all calls in the CRM system.
- Administer customer accounts efficiently and accurately to avoid rework.
- Be receptive to complaints, research, and resolve customer issues within given parameters.
- Collaborate effectively as part of a team, supporting colleagues, TLs, and other departments when necessary.
- Achieve and maintain team performance targets.
Requirements:
- Demonstrate excellent communication and relationship-building skills.
- Show pride in your work and take ownership of responsibilities.
- Be well-organized and able to work under pressure.
- possess strong attention to detail.
- Hold good knowledge of IT systems.
Benefits:
- 25 days annual leave plus Bank Holidays.
- Holiday purchase scheme.
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