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People Support Specialist

2 months ago

Coventry, Coventry, United Kingdom Macildowie Recruitment and Retention Full time
People Helpdesk Advisor

We are seeking a skilled and proactive People Helpdesk Advisor to join our team. As the first point of contact for employees, you will provide timely and effective support via phone or email, handling HR queries and escalating complex issues as needed.

Key Responsibilities:
  • Provide professional advice and support to employees, handling HR queries and escalating complex issues as needed.
  • Handle HR administrative tasks, including maintaining accurate records and providing regular reports on activity.
  • Collaborate with team members to ensure HR best practices and excellent colleague experience.
  • Maintain confidentiality and professionalism, handling sensitive information with care.
Requirements:
  • A service-oriented mindset with a proactive approach to solving problems.
  • Strong organisational skills, able to manage multiple cases with attention to detail.
  • Excellent communication skills, both verbal and written.
  • Experience handling queries across multiple channels (in-person, phone, email).
  • Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and experience with HR systems like ServiceNow/Workday (preferred).
  • Generalist HR experience or recruitment admin experience.
  • Knowledge of GDPR and data privacy compliance.
What We Offer:
  • Competitive Salary & Benefits: up to 28k plus generous staff discounts.
  • Holidays: Starting on 34 days.
  • Supportive Team Environment: Your contributions are valued and recognised.
  • Career Growth: Opportunities to enhance your skills and grow within the organisation.
  • Flexible Working: Choose a schedule that works for you (8am-4pm, 9am-5pm, or 10am-6pm).