Part-Time Onboard Operations Manager
5 days ago
About Hull Trains
Hull Trains is a local company with a commitment to our customers and the community. We are proud of our reputation for excellent customer service, which has been recognized through numerous awards.
We operate on the UK's rail network, providing daily services from Hull to London King's Cross. Our team is made up of local people who are passionate about delivering first-class services to the community.
We value diversity and inclusion, with a workforce that reflects the communities we serve. We strive to be an inclusive and open working environment, where everyone feels valued and respected.
As an onboard operations manager, you will play a crucial role in ensuring the safe and efficient operation of our trains. You will work closely with our onboard hosts to deliver exceptional customer service and maintain high standards of safety and security.
Key Responsibilities
- Ensuring compliance with statutory rules and regulations, as well as company policies and procedures.
- Leading the onboard team to provide excellent customer service and maintain a clean and safe train environment.
- Coordinating with drivers and external agencies to resolve any issues that may arise during the journey.
- Managing revenue protection and ensuring that all fares are collected correctly.
Requirements
- Able to work full-time hours during the initial training period (12 weeks including some weekends).
- Ability to work varied shifts, including weekends and evenings.
- NVQ Level 2 in Customer Services (or actively working towards it) desirable.
- At least 2 years' experience in a customer-facing role.
About the Role
This is a part-time position, averaging 3 days per week, including Sundays. The roster rotates through a 3-week cycle. As an onboard operations manager, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment.
Salary
The estimated salary for this role is around £19,867 per annum, excluding Sundays. This figure is based on the company's standard salary structure and is subject to change.
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