Business Transformation Analyst
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Citi, a leading global bank, seeks a skilled professional to drive transformational change within its Operations processes and functions.
As a Business Transformation Analyst, you will be responsible for implementing various projects using low-code tools such as Appian, Xceptor, and other BPM tools. Your goal is to deliver best-in-class re-engineering solutions that enable our Operations professionals to excel with client service excellence, robust risk management, and continuous improvement.
Key responsibilities include:
- Creating project plans, stakeholder management plans, acceptance plans, and central project issue logs
- Identifying key stakeholders who will participate in project scope definition, identifying, documenting, and understanding project dependencies
- Establishing project communication needs and supporting creation of project communication plans
- Coordinating operational and IT development teams to adhere to project scope and execute UAT plans
- Monitoring and controlling all phases of the development process, including analysis, design, construction, testing, and implementation, as well as providing user and operational support on applications to business users
- Assessing risk appropriately when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency
The ideal candidate has relevant financial experience, an understanding of low-code applications such as RPA, data transformation tools, and workflow automation platforms, technical knowledge of core processes and business lines within Market Operations, and an understanding of both agile and waterfall project execution. Additionally, the candidate should be able to operate with a limited level of direct supervision, have a Bachelor's/University degree or relevant experience, and possess a Master's degree if possible.
Citi offers a competitive base salary ($114,449), benefits package, which includes 27 days annual leave (plus bank holidays), discretionary annual performance-related bonus, private medical care & life insurance, employee assistance program, pension plan, paid parental leave, and special discounts for employees, family, and friends.
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