Digital Transformation Expert

5 days ago


Edinburgh, Edinburgh, United Kingdom IBM Full time

About the Job

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  2. This is a technical leadership role that requires extensive ServiceNow development experience and expertise in implementing ServiceNow processes.
  3. You will work closely with clients to understand their business challenges and provide solutions to address their needs.
  4. As a technical leader, you will drive an independent project from an architectural standpoint and recommend workflow rules to implement business processes.
  5. You will also be responsible for executing system and user acceptance testing, user adoption, managing change, and training methods.
  6. Provides advisory to clients on their ServiceNow roadmap.
  7. Actively participate in understanding customer problems.

Requirements

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  • Extensive ServiceNow development experience.
  • Experience in implementing ServiceNow processes and strong development experience in ServiceNow Platform features.
  • Extensive experiences in deploying ServiceNow ITOM, ITSM, IRM or HRSD aligned with ServiceNow best practices.
  • Perform Technical Leadership role to delivery team on ServiceNow expertise across ServiceNow suite of portfolio solutions.
  • Experience coordinating with other process and integration owners.
  • Fluent in written English.

Preferred Qualifications

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  • Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
  • Manage technical governance, and a delivery operating model and success in driving complex issues through analysis and resolution.
  • Large program experience leading end-to-end architecture and design.
  • Experience helping customers deploy and see the value of the products they have purchased.


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